CUFF HERO

SERVICES & MEMBER SUPPORT

CUFF HERO MEMBER APP

Member access, in one place.

Open the CUFF HERO app to access available member tools and services.

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Services

CUFF HERO provides member-focused support, information, and tools related to arrest and jail detention. Explore our services and discover how we can become the heroes we need to create meaningful change in the system.

NationwidePolice Complaint Library

Help us in creating the largest nationwide police complaint library in America where people can feel free to easily file their complaints and help keep themselves and their communities safe from police or jail officers that abuse their power rather than serve and promote the public good.

Use our app to get started.

Become a CUFF HERO Member

Open the membership form and request a member account number.

Member Account Numbers

A member account number is required to use the CUFF HERO app, request bail-support assistance, submit or post complaints, and use the contact form or request a callback. Keep your number in a safe place.

Contact CUFF HERO

Have a question or need to reach us? Anyone may send a message or request a callback using the contact form. A member account number is not required.

Member-Supported Bail Funding

CUFF HERO gives eligible members the opportunity to request help with bail. Organization-fund assistance is subject to arrest verification, member decisions, the posted funding range, and available funds.

How it works

  1. Submit a request. The member or their emergency contact provides the information needed for review.
  2. Verify the arrest. The arrest must be verified before a request is posted.
  3. Members decide the amount. Members decide how much the applicant may receive from the organization fund, within CUFF HERO's posted funding range. This decision process takes place through email.
  4. Independent donations are optional. Some requests provide information or links for people to donate independently. Those donations are separate from the organization fund.
  5. Payments go directly to the bail provider or jail. Organization-funded bail money is not paid directly to the applicant or their emergency contact.

Important rules

Request listings display only the person's first initial and last name, charges, a general URL for the local jail website, the bond amount needed, and the applicable funding range. Full submission details are not displayed in the listing.

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App-Based Bail Requests & Interest-Free Loans

Eligible members may request an interest-free loan for bail of up to $1,500. Approval and funding are not guaranteed.

Loan repayment

Requests are subject to CUFF HERO's verification and eligibility process. A member account number is required.

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Arrest & Detention Complaints

Members may choose one of two separate reporting options for an arrest or local jail detention.

Standard Complaint — Review for Possible Public Posting

Privacy and review notice: Before a standard complaint is submitted for possible publication, CUFF HERO will remove personal identifiers, sensitive case details, and information about other people that the submitter does not have permission to share. Reports can help people recognize reported arrest patterns and situations to be aware of in particular areas or facilities. Reports reflect the submitter's account and are not automatically independently verified.

A member account number is required. After the submission has been successfully added to the CUFF HERO system, the member will receive an email confirmation. Complaints approved for the member-only library will be organized by category, then alphabetically by a short title that includes the incident city and state. Complaint titles may contain up to 30 characters. Library title lines are limited to 52 characters total, including the incident city and state abbreviation. The original allegation and the separately reviewed library summary may each contain up to 1,000 characters. Every library summary requires review before publication.

Private Color-Coded Incident Record

If privacy or possible retribution is a concern, members may use a personal color-coded format intended to be understood by the submitter using their private code key.

The color-coded option may provide discretion, but it cannot guarantee that others will be unable to access or interpret a document.

Submit an Arrest or Detention Complaint

Use this form to organize a complaint about an arrest or detention. A CUFF HERO member number is required.

Privacy and public display: Before a complaint is posted in the CUFF HERO database, personal information other than the complainant’s first initial and last name will be removed. Only the complainant’s first initial and last name will be displayed on the public complaint. Do not include unnecessary sensitive information about yourself or other people.
Choose the category that best describes the incident.
Only the complainant’s first initial and last name will be displayed on the public complaint.
0 / 1,000 characters

Complaints reflect the complainant’s account and are not automatically independently verified.

Private Color-Coded Incident Record

This optional form is for your own records only. It is not a public complaint and will never be posted in the CUFF HERO Complaint Library. Keep your personal color-code key separate and private.

Use this address if you later request a copy of your record.

Members may request a copy of a color-coded document through CUFF HERO once a secure record-management process is available.

Local Jail Detention Safety

This page covers local jail detention, not prison. The information below is intended to help people and their families prepare; it is not legal or medical advice.

Important: Conditions and procedures vary by facility and jurisdiction. The timeframes below are reported possibilities, not guarantees or rules that apply everywhere. Check the specific facility's current policies and seek qualified legal or medical help when needed.
  1. Release may not be immediate after bond is posted. In some circumstances, detention and release processing may continue for up to 72 hours after bond is posted. Ask the jail and a qualified attorney about the status of a specific release.
  2. Restraints during processing. Some facilities may shackle both hands and feet during processing. In some reported situations, restraints may remain in use for up to 24 hours after the initial arrest. Practices vary; this is not a universal rule.
  3. Temperature and clothing. Facility temperatures may feel very cold or hot. Where street clothing is permitted until processing is complete, people affected by temperature extremes may wish to wear layers when practical. Clothing rules and what can be kept vary by facility.
  4. Life-threatening medical conditions. If you have a life-threatening illness, tell nursing or medical staff immediately and clearly explain any urgent needs, medication, or steps needed to protect your health. If possible, have your emergency contact or attorney relay essential medical information through official channels.
  5. Requesting medical attention. Some facilities require detainees to submit a request to see a medical professional, and a response may be delayed until the following day. Do not assume a request process is safe for an emergency. Clearly state that symptoms are urgent and continue to alert staff; if there is an immediate medical emergency, seek emergency intervention through available facility procedures.
  6. Special diets. A medically required or other approved diet request may take several days to begin; some reports describe delays of three to seven days. Anyone with a serious dietary or medical need should tell medical staff as soon as possible and ask how the request is documented and handled.
  7. Commissary access. Detainees may be unable to order commissary items, including food or hygiene supplies, for several days after detention. Rules and timing differ by facility, so families should check the facility's official information.
  8. Jail calls and case privacy. Jail calls may be recorded or monitored. Avoid discussing case details over jail phone lines whenever possible. A trusted emergency contact may be able to communicate practical information with CUFF HERO instead.
  9. Keep key information accessible. Where appropriate, make sure a trusted person knows important contact information and how to reach the facility through official channels.

More information will be added regularly. This page is educational and cannot confirm conditions at a particular facility or replace advice from a qualified attorney or medical professional.

CUFF HERO Membership Form

Complete the fields below to register. Fields marked required must be completed.

We recommend naming an emergency contact who can communicate with CUFF HERO if you are detained and unable to contact us. Jail telephone calls may be recorded or monitored. Avoid discussing case details over jail phone lines whenever possible.

Bail-Support Request Form

This is a preview of the information requested. Do not submit real personal information on this demo page.

The member-facing listing is limited to first initial and last name, charges, a general local jail website link, bond amount needed, and applicable funding range. Previous-arrest details are not requested. CUFF HERO may conduct independent research subject to applicable access restrictions.

Contact CUFF HERO

Anyone may use this form to contact CUFF HERO or request a callback. A member account number is not required.

Please do not include sensitive case details or other people's private information in a general contact message.